Need Help? Let's Find the
Answer Together!

Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

Support Home FAQ Checkout Form Payment Txns with Banked Payment set to YES are coming in from the Checkout Form. However, the status is stuck and does not progress to Matching Complete. This means no Opportunities or Contacts are being created

Payment Txns with Banked Payment set to YES are coming in from the Checkout Form. However, the status is stuck and does not progress to Matching Complete. This means no Opportunities or Contacts are being created

If the status on the Payment Txn is "Payment Complete", then this means that it has not progressed to the next status "Receipting Complete".

This can happen when:

The Send Receipt on the Payment Form (related to the Payment Txn) is Not "Yes - PDF Version" or "Yes - PDF Version - Skip Recurring"
The workflows that are delivered with Payments2Us are de-activated or modified (these are related to the Payment Txn object)
There is an error with the receipt. Check the Error Log.

If that does not help, please do a review on the Payments2Us Error Log as there may have been a downstream processing issue. The error log should give you a tip on what the issue might be. How to check the status of a payment

I got the error "Invalid URL parameters provided" or "Invalid URL Token" error message, what is this about? Why are appeals (Campaigns) not showing, or which Campaign are shown in the Appeals options The checkout form is not showing when embedded as an IFrame OR x-frame options need to be made visible OR setting up CORS We are unable to continue to the second step of the checkout wizard On the Confirmation page, we get the "Error: The Payment Transaction was approved." We are building our own success page. What parameters do we have access to? We've installed Payments2Us or we've added a new site and we cannot enter any fields. We enabled CAPTCHA and now it sometimes brings up an image selection, as well as "I'm Not A Robot" tick box. These squares are annoying, can we have just the tick box? What is the difference of choosing ‘I am not a robot’, ‘reCAPTCHA’ and ‘No CAPTCHA reCAPTCHA’? What is the difference between the Classic and Modern Payment Forms How are the Payment Frequencies Assigned Why is the Payment Frequency Read Only When do Payment Frequencies show on the checkout form I added a value to an existing custom picklist but it's not showing on my online form. How do I add it? Why am I getting the error message “Missing (Active) Merchant Account” Why are changes not appearing on the form Why does my live Merchant Facility have the "Payments in test mode"? Why is the date format incorrect? It is showing dd/mm/yy or mm/dd/yy when it should be the other way around. How do we add Google Analytics tracking? How do I update Payment forms from Classic to Modern? How do I hide a section on a Payment Form? Why do I get "Missing Token" or "Missing token, Payments2Us App Re-Authorisation required." Error message Why do I get insufficient access rights on object id: [a0Q....] Why is the form not submitting, or why is the Next/Pay Now/Donate button greyed out How to add Captcha types with the custom URL? Our website is using a URL token, but I don't know which one. How can I find it? I keep getting an InvaIid Date error when filling out, but there is no field that has a date on the form, what's causing the issue and how to I fix it? Should I used "http" or "https" for my Base Site URL/iframe parameters? The phone numbers on the Checkout form are the wrong format, how do I fix this? Checkbox fields are being unchecked on a Contact Record when a new Payment Txn is created and matched. Why is it blanking out the value? How to change the page name on the webpage tab when a Payment form page loads? . What to do if we get the following error- "Payments2USDML - error processing callout response: Malformed JSON: Expected '{' at the beginning of object" while submitting a form? Why is the checkout form stuck/hanging with still processing message? Why the Custom lead in form is using an incorrect Payment form? What are the minimum fields required on the checkout? Why do I get the error "no merchant facility control user details found" Why the"Campaign Member Status" set to Paid on the Payment form doesn't reflect on the Campaign member status for the members when they get added to the campaign? What is the reason for "Invalid Mobile Phone" Error on the checkout form? How to add an additional Country to the Checkout Form "Country" field list? How to remove a Country to the Payment form "Country" field list? How can I default the Country and/or state on the Checkout Form? How do I change the default suggested donation? How to I unpublish or remove a Payment Form? We want to use the "Manual Payment Form" for all internal processing, the form doesn't cater for Family Membership processing. When I press Save, the txn proceeds to batch without asking for other Family Names. When I complete the checkout Form and select one-Off Authorise as a frequency, the payment transaction get created but the status is set to Confirmation. What should we do next Payment Txns with Banked Payment set to YES are coming in from the Checkout Form. However, the status is stuck and does not progress to Matching Complete. This means no Opportunities or Contacts are being created How to set up two different checkout forms on two different landing pages on website? I can see Key and Token numbers on the URL in the present checkout form. Do I need another key and token number and if so how to get them? Is it possible to pass in a parameter in the URL and have the language change(Ex: Chinese, French)? Why is Payment Method "Manual" is not appearing in the Payment Form for Membership/Subscriptions? How do we pause the Recurring Donation process and reactivate the same once we are ready for the process to resume? Can we reschedule the process for a later date instead of it running at the current set time. If so, how do we update this Why does an "invalid date" error occurs for the Birthdate field on the while processing Checkout Form? How to remove fields on Checkout Complete page ? How do I change the message at the bottom of the payment form just after the reCAPTCHA that says "By clicking the button below, I authorise xxxx to charge my Credit Card, starting on dd/mm/yy....." We have added a new Picklist value, for example "Mr & Mrs" to the Salutation field, but it is not showing on the form What can I do to improve the checkout form load time? An error has occured attempting to contact the API. Please contact Ezidebit support How are Appeals sorted on the payment form How do I hide the CCV for internal users? Why are Double Byte (Chinese characters) not showing on Card Update form How do I make Cover Transaction Fees appear in the My Payment Details Section?

Updated at July 27th, 2024