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How to I unpublish or remove a Payment Form?

If you are looking to make a form temporarily or permanently unavailable, you can use one of the following techniques.

1. If your form was published using a Full Text URL from the URL Token

If the URL looks has key=xxxx and it also includes &token=xxxx, for example looks like the one shown below, then you can copy the record id that is between key= AND &Token=. In the below example, this is a052G000011B7V2 

https://payments2us-dev-ed.my.salesforce-sites.com/paynow/aakpay__checkoutm?key=a052G000011B7V2&Token=5xutXXBTgjtKEwBlXPki2beVJohUUkU1sKdik113ONc_3D

Whilst logged into Salesforce, you can then paste this after the .salesforce.com/ in your URL and then press enter. As shown in the screenshot below.

After locating this URL Token record, you can then delete it.

2. If your form was published using a Short URL from the URL Token

If the URL has /U/ in it then you are using the short URL. For example the one shown below. 
https://payments2us-dev-ed.my.salesforce-sites.com/paynow/U/G000011B7V2F

Copy the value after /U/ and then paste this into the search box in Salesforce. In the above example, this is "G000011B7V2F"

This will locate the URL Token used.

You can then either:

  • Remove the URL Token
  • Or, update the "Tiny Token" value to something that is different, eg. "Invalid" (Note: you may need to edit the page layout and change this to an editable field)

Updated at July 27th, 2024

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