Locate the Payment Txn that you are looking to have investigated, then locate:
- Payment Confirmation No.
- If the Payment Confirmation No. is blank, then use Payer Id
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/19684/4170063/380f048c-b550-4ea0-b162-a1f2f7369fba.png)
Login to Stripe Dashboard, then go to:
- For production: https://dashboard.stripe.com/logs
- For Test/Sandbox: https://dashboard.stripe.com/test/logs
Paste the valued (Payment Confirmation No. OR Payer Id) from above into the search box and press enter (1)
Then copy the value of the id beginning with "req_". This is what you need to send to Stripe support.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/19684/4170065/f64c7f61-9df6-4477-8222-a8d5c5259789.png)