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Support Home FAQ Payment Gateway Stripe Specific We are getting a Stripe Webhook failure email

We are getting a Stripe Webhook failure email

If you are getting an email from Stripe Saying you are getting a Webhook Failure, then check:

Go through the Stripe setup process again. Make SURE you have used the Reveal for the secret key, vs. copying another reference shown on the page.
Recheck all Sharing Rules have all been setup correctly. Suggested Sharing Rule setups do change from time to time.
The Payment Txn is located by the "TxnRef" field AND Last Modified Date (Created date prior to version 9) is in the last 5 days. Probably it can occur when your admin has enabled Create Audit Fields - please get this turned off.

From which field does the Statement Description on card holders account populate with? Why do I get the error "signed document does not match hash check"? Stripe Support has asked for the Request Id, how/where do I find this? I cannot see/edit the Expiry Date or CVV How can I separate out the card number, CVV and expiry date We are getting a Stripe Webhook failure email Why are Credit Card fields missing from Stripe SCA? What is the difference between Payment Gateway "Stripe" and "Stripe SCA" Can I take a payment without a CCV or setup a Recurring Payment without a CCV Why do I see an error saying "Expiry Date Update is not available for Payment Gateway Stripe" We can’t seem to use the Credit Card Expiry field on our Recurring Payments We are getting Card Error: Sending credit card numbers directly to the stripe API is generally unsafe. We suggest you use test tokens that map to the test card you are using. when using Batch Entries and Import Files functionality. How do I turn off the Autofill (link.com) Link button that appears over the Credit Card Entry? Why do some Billing Tokens on the Recurring Payment Start with "card_" and others start with "pm_"? Why do I get the Payment Gateway Response "This Customer doesn't have any legacy saved payment details, but does have a Payment Method attached. Use a Payment Intent instead of creating a Charge: https://stripe.com/docs/payments/payment-intents/migration"?

Updated at October 10th, 2024