Need Help? Let's Find the
Answer Together!

Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

Support Home FAQ Payment Gateway Windcave Specific Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)?

Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)?

The way the process for the forms work is:

Payments2Us Checkout form (users enters details)
We create the Payment Txn - status of "Confirmation" - includes details entered
We pass over to the Windcave PxPay form
User enters payment details
1. [THIS STEP SHOULD NOT HAPPEN, but is currently setup] User sees Windcave PxPay screen.
Windcave returns to Payments2Us checkout screen.
Payments2Us checks Windcave to confirm the payment details. Then updates the Payment Txn to a status of "Payment Complete"

If step 6 of this setup procedure has not been implemented, the transaction created will be in Confirmation status.

TIP: Do not close the screen/browser after step 4a: What usually happens is that the user completes steps 1, 4a and they see they have paid and all is okay, then they close the screen/browser and that stops steps 5 and 6. So, Salesforce does NOT get updated.

Solution will be to complete Step 6 in the setup link

The "Next" button confirms that the transaction was initiated from Payments2Us.

How can I set the message that appears on the bank statement of the customer? Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not. Our Payment Gateway is Windcave, how do the different usernames and passwords work? Why changes made to HPP (PxPay) in Payline is not reflecting in the Payment forms? Will resetting the Payline password cause any issue/break any setting with Payments2us? Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)? Can we have a different currency other than AUD on the checkout form? Regular payments with expired dates are failing or how to I ignore expiry dates Why do I get the error "Authorisation failed the transaction was declined. Funds were not transferred (76)" when updating card details? Why do I get error "The transaction was Declined (JD)"? How do I remove the Windcave logo and/or Privacy Statement from the form? We are using/have recently move to Commonwealth Bank (CBA) for our Merchant Facility/Acquiring and now the Bank Deposit Date is wrong Why I am getting "Authorisation Failed" error and Payment Response Text says "Transmission Error"? Why do I get a Payment Gateway error of "Payment Response Code" is "AF" and Payment Response Text is "TRANSMISSION ERROR" How can I check the status of Windcave? Is Windcave down? & Why am I getting timeout errors? We are using Windcave PxPay and notice the Credit Card Number is not showing Windcave IP Address Update email - June 2023 I have received an email from Windcave with "Changes to ANZ Worldline and Windcave Connectivity- Action Required Before 21 October 2023" How do I adjust information shown on PxPay Checkout? Why do I can an error "Authorisation Failed:The transaction was Declined (Q8)" Does Windcave provide transactions audit logs? Why do I get an error message: "Payment Failed - Gateway error. IO Exception: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable...." Switch of Merchant Facility to Windcave (Oct 2024)

Updated at October 10th, 2024