There are a series different sets of usernames:
- Payline Account - This is the Windcave portal username that can be used to view all the transactions from within Windcave via https://sec.windcave.com/pxmi3/logon
- PxPost Account - This is the account used to enter into the Payment Gateway UserID field on your Merchant Facility. Enter the password for this account in the Payment Gateway Password field. This is the connection between Salesforce and Windcave. If these credentials are incorrect the transactions will be declined.
For customers who also use PxPay (Prepay), you will also have:
- PxPay Account - This is the account used in the the PxPay/PxFusion UserID field. Enter the password for this account in the PxPay/PxFusion Password field.
Things to note:
- Each username has it's own password. They are unrealated and if any change will not change the other accounts.
- Changing of passwords for all accounts need to be manually done through Windcave. They cannot be reset within the Payline portal. If you need to reset any passwords contact Windcave via https://www.windcave.com/contact
- If you reset any passwords, everywhere that uses those credentials will need to be updated
- Payments2Us does not hold any of your passwords not has the authority to access or reset passwords.
- When contacting Windcave you will need to quote your Customer Number. If you do not have this contact support@payments2us.com to retrieve