For CBA, after you go live, please keep an eye on the Bank Deposit date. If the Bank Deposit Date does not change from day to day, then this means CBA have missed a setup step. The below is what we've been told in the past in relation to the issue/fix that CBA needs to do:
The merchant officer mentioned that they made a change to settlement options and timing to fix issue
- (CHANGED TO) Bank Initiated, vs. Merchant Initiated.
- Windcave advised "enabling Host Settlement"
PLEASE NOTE, this is something only CBA can fix. There is nothing that Payments2Us or Windcave can change.
NOTE: Windcave is retiring the connectivity to CBA as the acquirer in 17 April 2023. You will need to get Acquiring through Windcave Directly or switch Payment Gateways.
With Windcave doing the acquiring, the funds can still settle into your bank account.
We advise acting on this early as application process can take some time. You can apply directly to Windcave at: https://sec.windcave.com/pxmi3/merchantapplicationau
Should you have further questions, please contact Windcave Support or Sales directly