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Support Home FAQ Payment Gateway Windcave Specific Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not.

Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not.

Option 1.

When you setup your Merchant Facilities, did you get this card type included? It is normal for Visa/Mastercard to be setup and included, but you will also need a separate Merchant Facility for American Express, Diners Card etc.

If you did get this setup, did you notify payments2us.com that you wish to use this facility and provide the Merchant Info?. If not, please contact support@payments2us.com with the details. Please note, additional Merchant Facilities do attract a once-off/one time setup fee.

Option 2.

Please contact your Merchant Facility provider (bank) and let them know which card types are not working.

AFTER checking with Merchant Facility provider, if have not been able to resolve then please contact support@payments2us.com

Option 3.

If the issuing bank is say an overseas bank, then it could be that particular bank that is causing the issue. The card holder will need to contact the bank and ask them to resolve.

How can I set the message that appears on the bank statement of the customer? Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not. Our Payment Gateway is Windcave, how do the different usernames and passwords work? Why changes made to HPP (PxPay) in Payline is not reflecting in the Payment forms? Will resetting the Payline password cause any issue/break any setting with Payments2us? Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)? Can we have a different currency other than AUD on the checkout form? Regular payments with expired dates are failing or how to I ignore expiry dates Why do I get the error "Authorisation failed the transaction was declined. Funds were not transferred (76)" when updating card details? Why do I get error "The transaction was Declined (JD)"? How do I remove the Windcave logo and/or Privacy Statement from the form? We are using/have recently move to Commonwealth Bank (CBA) for our Merchant Facility/Acquiring and now the Bank Deposit Date is wrong Why I am getting "Authorisation Failed" error and Payment Response Text says "Transmission Error"? Why do I get a Payment Gateway error of "Payment Response Code" is "AF" and Payment Response Text is "TRANSMISSION ERROR" How can I check the status of Windcave? Is Windcave down? & Why am I getting timeout errors? We are using Windcave PxPay and notice the Credit Card Number is not showing Windcave IP Address Update email - June 2023 I have received an email from Windcave with "Changes to ANZ Worldline and Windcave Connectivity- Action Required Before 21 October 2023" How do I adjust information shown on PxPay Checkout? Why do I can an error "Authorisation Failed:The transaction was Declined (Q8)" Does Windcave provide transactions audit logs? Why do I get an error message: "Payment Failed - Gateway error. IO Exception: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable...." Switch of Merchant Facility to Windcave (Oct 2024) Windcave Reconciliation

Updated at October 10th, 2024