To take a payment you need 3 components:
- App to capture the payment. This is Payments2Us
- A Payment Gateway. This connects to the Banking System and transfers the funds to your Merchant Facility.
For your organisation, this would be setup to use Windcave and that is sold through Payments2Us. - A Merchant Facility. This is like a line of credit and holds your funds for a little while and normally on a daily basis then settles into your bank account. This is the component of credit card processing that normally charges a percentage fee.
If you are getting this email, then this means you currently have a Merchant Facility with ANZ
What this email is saying is that Windcave are no longer supporting ANZ as a 3rd party Merchant Facility (3).
The choices you have are:
- Get the Merchant Facility through Windcave.
This is the simplest option and least hassle to do. It also means no interruption to regular payments/donations.
The email from Windcave would have some notes on how to apply for this. As noted above, this is like a line of credit, so not all organisations will be approved. For this reason, we recommend applying sooner than later. - Switch to a different Payment Gateway.
You can use any of our supported All Payment Gateways
Note, for this option, if you have regular givers/payers then you'll need them to sign up again to get use the new gateway.