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Support Home FAQ Merchant Facility I keep getting the error message "Missing Active Merchant Facility" when I click on the base URL on the Merchant Facility. The active box is ticked, and all access is set up correctly. What's causing this issue?

I keep getting the error message "Missing Active Merchant Facility" when I click on the base URL on the Merchant Facility. The active box is ticked, and all access is set up correctly. What's causing this issue?

Things to check:

For the sites to work, ONE Merchant Facility needs to have Primary Merchant Facility ticked. This can be a DEMO facility.
The Salesforce ID on the Merchant Facility is not the same as the logged in Instance Salesforce ID. You can find this in Setup>Company Information. Make sure these numbers match. You may need to convert a 15 digit ID to 18, this can be done at sites such as https://www.adminbooster.com/tool/15to18 . If you need to convert 18 to 15, remove the last 3 digits of the ID.
Make sure that your sharing settings have the correct site connected to them. Unfortunately the site cannot be switched once it's created so a new rule with the correct site will need to be created.

I already have a merchant facility with another provider, do I need to get a new one? We already have a Payment Express Merchant Facility, can I use that? Does your solution work in my country? Do I need to contact Payment Express? I don’t see my bank as a supported Payment Express bank, does that mean I need to switch banks? My Live Merchant Facility has message "Payments In Test Mode", how do I fix that? I tried to start the batch processor and I get the following error: "The Environment type must match the main Payment Gateway user details" How do I test in Sandbox with my Merchant Facility copy, but make sure it does not start charging cards in my live instance by mistake? We noticed that recurring payments have stopped being created, but the batch and recurring processors are still on. How do we fix this? I keep getting the error message "Missing Active Merchant Facility" when I click on the base URL on the Merchant Facility. The active box is ticked, and all access is set up correctly. What's causing this issue? How do I unblock a blocked IP address/Create a new allowed IP address? Should I used "http" or "https" for my Base Site URL/iframe parameters? Is Merchant ID and Merchant Facility the same? What happens if we make more than 10 form submissions from this IP address in a single day? Will the IP address access record remain in the ‘Allowed’ state because it was whitelisted beforehand on the Merchant Facility? Or will it be set to ‘Blocked’? What will happen if we START/STOP the processors on one of the Merchant Facilities?

Updated at July 27th, 2024