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Support Home FAQ Merchant Facility We already have a Payment Express Merchant Facility, can I use that?

We already have a Payment Express Merchant Facility, can I use that?

Yes. You should be able to use this, but we may need some changes at the Payment Express end. Please let us know and we will check. Please also be aware that the annual fees are higher for existing Payment Express Customers, but the monthly/per transactions fee may/may not apply.

I already have a merchant facility with another provider, do I need to get a new one? We already have a Payment Express Merchant Facility, can I use that? Does your solution work in my country? Do I need to contact Payment Express? I don’t see my bank as a supported Payment Express bank, does that mean I need to switch banks? My Live Merchant Facility has message "Payments In Test Mode", how do I fix that? I tried to start the batch processor and I get the following error: "The Environment type must match the main Payment Gateway user details" How do I test in Sandbox with my Merchant Facility copy, but make sure it does not start charging cards in my live instance by mistake? We noticed that recurring payments have stopped being created, but the batch and recurring processors are still on. How do we fix this? I keep getting the error message "Missing Active Merchant Facility" when I click on the base URL on the Merchant Facility. The active box is ticked, and all access is set up correctly. What's causing this issue? How do I unblock a blocked IP address/Create a new allowed IP address? Should I used "http" or "https" for my Base Site URL/iframe parameters? Is Merchant ID and Merchant Facility the same? What happens if we make more than 10 form submissions from this IP address in a single day? Will the IP address access record remain in the ‘Allowed’ state because it was whitelisted beforehand on the Merchant Facility? Or will it be set to ‘Blocked’? What will happen if we START/STOP the processors on one of the Merchant Facilities? How can I hide the Merchant Facilities and Payment forms that I do not want to see when I click on the 'Make a Payment' button?

Updated at July 27th, 2024