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Support Home FAQ Receipts Why are the Header/Footer Images on the Receipt missing or look strange?

Why are the Header/Footer Images on the Receipt missing or look strange?

If you receipts or other PDF documents generated by Payments2Us are showing the missing image Icon as per the below examples, then try the following steps to resolve:

The fist thing to try is:

If still having issues, then set the "Session Security Level Required at Login" as "--None--" on the users profile that has authenticated Payments2Us. The steps and reason why this happen is documented in "Why does the Annual Statement Attachment preview on Contact comes up blank?"

I've uploaded our logo against the Merchant Facility, but is not appearing on the Receipt $Label error on receipt preview or usage When does a receipt use the Receipt Letter or Receipt Text (OLD) field? I want to send a different email template and receipt for a specific Payment Form/Campaign. How do I do that? I added a field to a fieldset and now the whole fieldset is missing from my receipt/invoice. How did that happen? I pasted an image into the body of my letter and it is appearing on the object, but when I send it a thumbnail with "image not available" instead. Why is it not showing in the sent PDF. How to I apply a letterhead to a specific Receipt but not change the general letterhead on the Merchant Facility? How do I remove the THANK YOU at the foot of the receipt, or change it to something else? The changes I made in a field set have not applied to my receipt letter, why is that? What size should the images such as logo, receipt header be? Why Receipt Date Print field has value Error, Error? Why are the receipts going over two pages? How do I remove the Currency or how to show Currency Symbol? Why do I get an error when opening the receipt template - "Could not resolve the entity from value binding ''. can only be used with SObjects, or objects that are Visualforce field component resolvable." Why does the "Receipt Footer" text go over several lines? How do I remove the membership No. from Annual Statements, Membership Renewal Notices, Membership Confirmation Notices? Why do I receive "null" in the Receipt Body? Is there a way to change the word RECEIPT to a different text or word? How I can access our receipts? We need them to reconcile against our company credit card but I’m not sure where to access them? Why are Letterhead images not appearing in my sandbox testing? Why does my new Logo/Graphic updated not appear and the old one still shows? When does the "(Includes Donation of $nn.nn)" show in the Item column of the totals section in the Receipt? Why is Bolding of text not working on my receipts? Why are receipts not being sent? Letter Template Builder Button errors with "Page doesn't exist, enter a valid URL and try again." Why are the Header/Footer Images on the Receipt missing or look strange?

Updated at October 8th, 2024