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Why getting error with message containing text similar to "{call cTask.insert_tasks(?,?)},common.exception.SfdcSqlException: ORA-20067: ORA-06512: at "HAPPY.CSAVEUTILS"

When the error message has one of the seven dwarfs in it – eg. Bashful, Doc, Dopey, Grumpy, Happy, Sleepy, and Sneezy. Then this means it’s a low level Salesforce error. You will need to contact Salesforce support.

Before contacting Salesforce support you can also check if there are any custom workflow/process using the same Task action that is part of the managed package. If so try to create a separate task action for the custom workflow. If error still comes up, contact Salesforce support.

Updated at July 27th, 2024

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