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Support Home FAQ Direct Debit I am trying to process a direct debit batch and I am getting no entries in it

I am trying to process a direct debit batch and I am getting no entries in it

If you are seeing no entries to add to a Direct Debit Batch, then check:

The Merchant Facility and Payment Form entered at the Batch Level are exactly the same as the ones entered against the Direct Debit "Recurring Payment" records.
The previous months batch was correctly closed off.
1. After the bank has imported your file, you will need do one of the following for transactions in error:
  Check errors - Manual Method (This is for marking a small number of transactions in error one at a time)
  Check errors - Import Returns (This is a bulk way of importing transactions that are in error)tt
2. AND for transactions that do not have an error:
  Mark transactions as complete (this will activate recurring payment processes)
  
  Please check the below article which explains the step: How to process direct debit payments - after banking

What do the different Direct Debit statuses do on the Payment Txn? I've created a batch today for the payments that are due tomorrow, but they aren't available to add to the batch. How do I add them I added some Direct Debit Payment Txns incorrectly to a batch. Does clicking Delete just remove them from this batch? I needed to make some changes to the ABA file, so after I marked the Txns that were not to be included as error, I pressed the Extract button, but the new file was blank. Where are the other Txns? I re-extracted the ABA file after some corrections, but the batch still has the original number of records and total dollar amount. How do I know the numbers are correct Why are some Payment Txns that are on status Direct Debit Start not available when I try to add them to a Direct Debit Batch? How is the Statement Text used, or why to all my Return Transactions have the same reference? Why Payment Txns stuck on the Status of ‘Direct Debit Assigned To Batch’ for Ezidebit payment gateway? Why Payment Txns stuck on the Status of ‘Direct Debit Processing’ for Ezidebit payment gateway? I need to regenerate the ABA File by changing the Status Back from "Direct Debit Processing" to "Direct Debit Assigned Batch" I am trying to process a direct debit batch and I am getting no entries in it Recurring payment records whose status is 'InActive' and 'Next Payment Date' and 'Payment After Next Payment Date' are blank but still these records are pulled into a direct debit batch, why? How to I make changes to the Header row on the ABA File? Error with Hash total on the Direct Debit layout New Zealand (IB4B) format

Updated at July 27th, 2024