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Why are Opportunities not being created?

Please check the following:

  1. "Error Log - Payments2us". There might be an error in here that describes an issues. This is likely to be a restricted Picklist, Validation Rule, Flow/Process Builder issue (NOTE: Issues caused by these are outside the scope of Payments2Us Standard support)
  2. The Batch Processor might need to be stopped/started. 
  3. Receipting might be set to Manual or Similar. See Checkout FAQ for Payment Txns being stuck.
  4. The user that started the Batch Process might not have a Payments2Us Permission Set assigned.
  5. Perhaps the Opportunity was created and then later deleted. Please check your Recycle Bin for the Opportunity.

Updated at October 10th, 2024

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