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Support Home FAQ Refunds What does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway}

What does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway}

The original Payment Txn record type needs to be one of:

Direct Debit
Manual
Payment
Events
eCheck

AND the original Payment Txn field "TxnRef" (api name AAkPay__dpsTxnRef__c) must have a value.

The "original Payment Txn" means the Payment Txn record that you are trying to refund. This is the record that you'd press the refund button from.

The field "TxnRef" (api name AAkPay__dpsTxnRef__c) is automatically maintained by Payments2Us. If this is missing, then it might be related to a manual load of similar related activity.

I have tried putting a refund for a payment transaction, but it keeps coming back as an error saying it has been declined. What is causing this? I clicked the Refund button, but then when I click the Approve Refund button on the refund payment txn I keep getting an error. How do I know if the refund was successful? Authorize.net refunds not working What does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway} What does ticking the "Void Transaction" checkbox do when processing a refund? I created a refund for an Payment Txn and I added the Total Amount Paid field to the Opportunity Layout so it would reflect the actual totals, but it is still blank, even after an edit/save. How does it get updated? Are refunds included in Annual Statements? I need to make a refund to a credit card, but the credit card that made the original payment has since expired/been canceled. Is the refund still possible? What are the impacts of Refunds on the related Opportunity record?

Updated at July 27th, 2024