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Support Home FAQ Refunds What does ticking the "Void Transaction" checkbox do when processing a refund?

What does ticking the "Void Transaction" checkbox do when processing a refund?

Void is a special attribute of refunds. Some payment gateways do not allow you to refund before the funds are settled. Settlement often happens within 24 hours. Voiding the transaction allows you to cancel the transaction before it is settled.

Most transactions will not require ticking this checkbox, and not all payment gateways require this step. If you are unsure, leave it unchecked.

I have tried putting a refund for a payment transaction, but it keeps coming back as an error saying it has been declined. What is causing this? I clicked the Refund button, but then when I click the Approve Refund button on the refund payment txn I keep getting an error. How do I know if the refund was successful? Authorize.net refunds not working What does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway} What does ticking the "Void Transaction" checkbox do when processing a refund? I created a refund for an Payment Txn and I added the Total Amount Paid field to the Opportunity Layout so it would reflect the actual totals, but it is still blank, even after an edit/save. How does it get updated? Are refunds included in Annual Statements? I need to make a refund to a credit card, but the credit card that made the original payment has since expired/been canceled. Is the refund still possible? What are the impacts of Refunds on the related Opportunity record?

Updated at July 27th, 2024