Need Help? Let's Find the
Answer Together!

Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

I keep getting Authorization Required Page when trying to make a payment on the public webform. But the Payment Txn is successful. What is causing it?

  1. Make sure that all your Sites Sharing Settings are set up correctly.
     
  2. If your Account or Contact settings are set to Private, you need to have Account and Contact sharing rules set up. See Sites Sharing Settings.
    Please note that the Account Public Group setup process is not longer valid with the new Salesforce Site Security Settings. See also: How to set up Private Accounts and Contacts settings
     
  3. Check current Org ID (How to find Org ID) is correctly populated on the Merchant facility. The processors will not work if these do not match.
    Note: The Merchant Facility needs the 18 digit ID, not the 15 digit ID. If you cannot find it, the ID can be converted at this site: https://www.adminbooster.com/tool/15to18
     
  4. Check that the Base Site URL is setup correctly on the Merchant Facility (see screenshot above) - To verify please refer to THIS ARTICLE.

 

Updated at October 13th, 2025

Was this article helpful?