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Support Home FAQ Matching Rules Why is the Payment Txn stuck on Matching Start Status?

If the Payment Txn Status is on Matching Start Status, then check:

On the Merchant Facility related to the Payment Txn, check the picklist Field "Automatic Matching". If this is set to blank, "Match Only" or "Do Not Match" then the status is stay at Matching Start and will await for your admin user to go through the Manual Matching Process
Check the "Error Log - Payments2Us" for any errors.

Why is the Account missing on the Payment Txn? What date is used on the opportunity close date? How can I change the Opportunity Name? Working with State and Country/Territory Picklists Why do I get duplicate contacts when using NPSP Why is the Payment Txn stuck on Matching Start Status?

Updated at July 27th, 2024