Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

Why do I get an error with Program/Area: BPAYUtil.docreateCRNsPost, Organisation (00Dxxx) does not have BPAY CRN License.

If you would like to generate BPAY Customer Reference Numbers, you will need a license key. Please contact support @ payments2us.com.
For more information on BPAY, please see the BPAY section of the User Guide.

If you did not require a license key, but are getting this error, then check:

  • Do you have any Contacts with a value in the BPAY CRN Rule and the Customer Reference Number field is blank. If so, please remove the BPAY CRN Rule.
  • Do you have any Flows/Process Builders/Workflows/Custom Apex code that are setting the BPAY CRN Rule on the Contact or Payment Txn? If so, disable those.
  • On all Merchant Facility records, make sure BPAY is NOT selected as a Method of Payment
  • On all Merchant Facility records, make sure the field "Default BPAY CRN Rule" is blank
  • Do you have any Flows or Process Builders are are using the invocable apex "Payments2UsBpayCRNGenerate". If so, disable these.

Updated at July 27th, 2024

Was this article helpful?