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Support Home FAQ Direct Debit Recurring payment records whose status is 'InActive' and 'Next Payment Date' and 'Payment After Next Payment Date' are blank but still these records are pulled into a direct debit batch, why?

Recurring payment records whose status is 'InActive' and 'Next Payment Date' and 'Payment After Next Payment Date' are blank but still these records are pulled into a direct debit batch, why?

The "Inactive" status means the Payment Txn would not have been generated. Please see FAQ: What is required to make a Recurring Payment available to be charged

HOWEVER, The following scenario may exist:

There is an active Direct Debit Recurring Payment with "Next Payment Date" is 6th of January.
On the 6th, a the Recurring Payment Processor will create Payment Txn.
This is waiting to be added to a Direct Debit batch.
If the Direct Debit Recurring Payment is then made "Inactive" of the 7th of January.
If a Direct Debit batch were to be created on the 8th of January and Payment Txn's for processing were to be added, then the one created on the 6th of Jan would be added as it is still open.
Making the Recurring Direct Debit inactive on the 7th, does NOT close/cancel the ones that have already been generated for processing.

What do the different Direct Debit statuses do on the Payment Txn? I've created a batch today for the payments that are due tomorrow, but they aren't available to add to the batch. How do I add them I added some Direct Debit Payment Txns incorrectly to a batch. Does clicking Delete just remove them from this batch? I needed to make some changes to the ABA file, so after I marked the Txns that were not to be included as error, I pressed the Extract button, but the new file was blank. Where are the other Txns? I re-extracted the ABA file after some corrections, but the batch still has the original number of records and total dollar amount. How do I know the numbers are correct Why are some Payment Txns that are on status Direct Debit Start not available when I try to add them to a Direct Debit Batch? How is the Statement Text used, or why to all my Return Transactions have the same reference? Why Payment Txns stuck on the Status of ‘Direct Debit Assigned To Batch’ for Ezidebit payment gateway? Why Payment Txns stuck on the Status of ‘Direct Debit Processing’ for Ezidebit payment gateway? I need to regenerate the ABA File by changing the Status Back from "Direct Debit Processing" to "Direct Debit Assigned Batch" I am trying to process a direct debit batch and I am getting no entries in it Recurring payment records whose status is 'InActive' and 'Next Payment Date' and 'Payment After Next Payment Date' are blank but still these records are pulled into a direct debit batch, why? How to I make changes to the Header row on the ABA File? Error with Hash total on the Direct Debit layout New Zealand (IB4B) format

Updated at July 27th, 2024