Overview
This article explains how to check whether your payment gateway is operating normally and provides direct links to the official status or incident pages for supported gateways.
If you notice issues such as delayed transactions or missing updates, checking your gateway’s status is the first step before raising a support ticket.
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When Should I Check the Payment Gateway Status?
You should review your payment gateway’s status whenever you experience any of the following:
Transactions are not being processed as expected.
You see timeout or proxy errors, such as:
“Payment Failed – Gateway error. IO Exception: Unable to tunnel through proxy. Proxy returns 'HTTP/1.1 503 Service Unavailable.'”
Webhooks or receipt updates are missing or delayed.
There’s a suspected outage or slow performance not related to Salesforce configuration.
Confirming the gateway’s operational status first can help identify if the issue is external before contacting support.
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How to Check the Status
Most payment gateways provide a public Status Page or Incident Dashboard showing current and past incidents, planned maintenance, and uptime history.
You can use these pages to verify if there’s a known outage or maintenance window affecting your transactions.
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Direct Links to Gateway Status Pages
Below are the direct links to check the real-time status for commonly used gateways:
EziDebit – https://status.ezidebit.com.au
PayPal – https://www.paypal-status.com
Stripe – https://status.stripe.com
Windcave (formerly Payment Express) – https://status.windcave.com
Authorize.Net – https://status.authorize.net
NAB Transact – https://www.nab.com.au/about-us/payment-service-availability
Global Payments Oceania – https://status.cayan.com
DataTrans – https://status.pci-proxy.com
payFURL – No public real-time status page available. However, third-party uptime monitoring tools can be checked.
Blackbaud – https://status.blackbaud.com
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Further Tips
Subscribe to updates on your payment gateway’s status page to receive alerts about outages or maintenance.
If your gateway isn’t listed here, check your provider’s website for a “System Status” or “Service Availability” page.
If your payment gateway shows no issues, review your Payments2Us setup or check for any NPC-specific errors. See:
👉 Error Logs in Payments2Us
To confirm if your payment gateway connection with Payments2Us is active, refer to:
👉 This article
You can also review:
👉 What are the differences between payment gateways.
For any other inquiries, please contact support(at)payments2us.com.