Following Blackbaud document list down the behaviours of different CSC level of a Payment configuration:
https://kb.blackbaud.com/knowledgebase/articles/Article/42718
If the payment configuration used for payments has CSC level set to Light or Full then you might face following error message on recurring payments and token charge payments:
A validation error occurred. Validation error code: <CardSecurityCodeIsRequired> Validation error message <A card security code is required.>
In order to avoid this error, either set the payment CSC level to None in Blackbaud or you can add names of 2 payment configurations separated by comma in the PxPay/PxFusion UserId. So that payment configuration (name after comma) with CSC level set to None will be used for recurring donations. Make sure that following is the order:
- Payment configuration name (for credit card donation)
- Add comma (" , ")
- Payment configuration name(for recurring/token charge donation)
Example:
Make sure the above step is done before clicking on “Authorise Blackbaud” button. If already authorised then perform the authorisation again.