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Support Home FAQ Email Template I have activated the Send Pay Later Instructions workflow, but a different email get sent to Bank Transfers compared to Cheques, etc. I can only find the one email template which does not have this text, where is the Bank Transfer text coming from?

I have activated the Send Pay Later Instructions workflow, but a different email get sent to Bank Transfers compared to Cheques, etc. I can only find the one email template which does not have this text, where is the Bank Transfer text coming from?

All pay later options, apart from Payment Schedule, will use the Pay Later workflow and email template if it is active. However, if the payment option selected is Bank Transfer, it will additionally insert any text from the Bank Transfer Instructions Field that sits on the Merchant Facility. Bank Transfer Pay later instructions the rest of the email template text.

If you do not want any bank transfer instructions, remove any text from Bank Transfer Instructions Field that sits on the Merchant Facility.

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Updated at July 27th, 2024