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Support Home FAQ Membership We are trying to create another membership/subscription for a contact, but the payment txn just keeps getting related to the contact's existing membership. How can that be changed?

Table of Contents

NOTE: This option only works for manual renewals and NOT for automatic renewals

We are trying to create another membership/subscription for a contact, but the payment txn just keeps getting related to the contact's existing membership. How can that be changed?

Table of Contents

NOTE: This option only works for manual renewals and NOT for automatic renewals

NOTE: This option only works for manual renewals and NOT for automatic renewals

On the Payment Form there is a field called "Duplicate Subscription/Members" that has two values, Merge or Create New. Merge will merge any payments to an existing membership if there is enough matching criteria (name, email, payment form, etc). Create New will create a new membership, regardless of if the contact already has existing memberships.

If no value is selected, it will default to using the Merge behaviour.

What will happen to the related Subscription record when the Status on the Recurring Payment record changes from Active to any of the following "Inactive, Suspended, Expired, Suspended- Max retries exceeded"? We have another field that has the Membership No. / Supporter No. - how can we use this field? Why is the status of my Payment Txn stuck at ‘Authorisation Start’ ? Why is the Recurring Payment Marked as Expired for an Automatic Renewal? How can I change the Subscription Type Name? Why "Tax Amount" is not getting populated within the Payment Txn? How to I update custom fields on the Membership / Subscription object from the related Payment Txn? Can we have free memberships? What are the various date fields on the subscription? Why do new Automatic Renewal Memberships paid by Direct Debits show the end date as today? How do I manually change a membership/subscription from automatic renewal to non-automatic renewal? Why am I getting the Error Company Name must be entered? I renamed the some fields in the Payment Form Builder, but the fields Membership No. and Membership type don't pick up the new wording, how can those be updated? We are trying to create another membership/subscription for a contact, but the payment txn just keeps getting related to the contact's existing membership. How can that be changed? How can I set memberships to automatically renew? How is the Membership No. assigned? Why is the Membership No. NOT assigned? Why isn't the Print Email Receipt field updating on a membership/subscription record when I change the email address on the contact? How to Cancel a Membership? How Membership renewal dates are affected by Subscription Lapsed Grace Days specified at the Merchant Facility? Why does Invalid Membership No error appears when trying to make a payment? How can I or a member enter their Membership No. and auto-populate their contact details? Why does the Transaction Date match the date of payment for memberships? What is the difference between Membership Id and Membership No.? How to add custom fields to the Member Details section for Joint/Family membership? Why we are getting the error - "Program/Area: contactUpdate.printEmailReceiptUpdateSubject: update(subscriptionSaveResults)Description: Object (id = xxxxxxxxxxxx) is currently in trigger AAkPay.contactUpd, therefore it cannot recursively update itself" ?

Updated at November 21st, 2025