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Support Home FAQ Membership How do I manually change a membership/subscription from automatic renewal to non-automatic renewal?

Table of Contents

Basic steps:

How do I manually change a membership/subscription from automatic renewal to non-automatic renewal?

Table of Contents

Basic steps:

Basic steps:

Untick the “automatic renewal” checkbox on the subscription.
Cancel the recurring payment.
Change the Payment Option on the Subscription to a related Payment Option that does NOT have auto-renewal selected.

The Membership Plus/Experience Cloud option feature of Payments2us caters to all of this automatically!

Concept:

In payments2us when it comes to recurring payments and subscription there are mutiple related objects/fields involved which makes this complex. If updating these the updates need to be correctly done.

If there is inconsistency between the recurring payment and subscription then this causes issues. Therefore the subscription and payment option should not be different in the standard flow.

The payment txn created which has the automatic-renewal checkbox checked as the payment option had the same. The added field on the payment form for customer to check does the same thing. The resulting subscription also has the renewal checkbox checked. The linked recurring payment bases on the payment option and is what actually charges the renewal.

If the payment option, subscription, recurring payment is updated the rest needs to be updated so there is no inconsistency between them.

Conclusion:

Therefore, just the unticking of the ‘automatic renewal’ manually by a human does NOT cancel the automatic renewal. You’d also have to cancel the recurring payment. In addition to this you also need to change the Payment Option on the Subscription to a related Payment Option that does NOT have auto-renewal selected.

Why am I getting the Error Company Name must be entered? I renamed the some fields in the Payment Form Builder, but the fields Membership No. and Membership type don't pick up the new wording, how can those be updated? We are trying to create another membership/subscription for a contact, but the payment txn just keeps getting related to the contact's existing membership. How can that be changed? How can I set memberships to automatically renew? How is the Membership No. assigned? Why is the Membership No. NOT assigned? Why isn't the Print Email Receipt field updating on a membership/subscription record when I change the email address on the contact? How to Cancel a Membership? How Membership renewal dates are affected by Subscription Lapsed Grace Days specified at the Merchant Facility? Why does Invalid Membership No error appears when trying to make a payment? How can I or a member enter their Membership No. and auto-populate their contact details? Why does the Transaction Date match the date of payment for memberships? What is the difference between Membership Id and Membership No.? How to add custom fields to the Member Details section for Joint/Family membership? Why we are getting the error - "Program/Area: contactUpdate.printEmailReceiptUpdateSubject: update(subscriptionSaveResults)Description: Object (id = xxxxxxxxxxxx) is currently in trigger AAkPay.contactUpd, therefore it cannot recursively update itself" ? What will happen to the related Subscription record when the Status on the Recurring Payment record changes from Active to any of the following "Inactive, Suspended, Expired, Suspended- Max retries exceeded"? We have another field that has the Membership No. / Supporter No. - how can we use this field? Why is the status of my Payment Txn stuck at ‘Authorisation Start’ ? Why is the Recurring Payment Marked as Expired for an Automatic Renewal? How can I change the Subscription Type Name? Why "Tax Amount" is not getting populated within the Payment Txn? How to I update custom fields on the Membership / Subscription object from the related Payment Txn? Can we have free memberships? What are the various date fields on the subscription? Why do new Automatic Renewal Memberships paid by Direct Debits show the end date as today? How do I manually change a membership/subscription from automatic renewal to non-automatic renewal?

Updated at February 26th, 2025